The following is the updated Nan Desu Kan Badge Frequently Asked Questions. Please refer to the following before contact our support team!
I've pre-purchased tickets for NDK. When do I get my QR code for Badge Pickup?
Shortly after purchasing your ticket, you’ll get an email with the subject “Your Nan Desu Kan Tickets”. There’s a link in that email that will go to a web page showing your QR code. You must bring that ticket (printed or on your phone) to Badge Pickup to get your badge.
Can I Buy a Badge at the Convention? How does it work?
You can only buy badges on our website. When you arrive at Badge Pickup, you will see multiple signs with QR codes that link to our Badge Purchase page. You may purchase your badges and while you are in line to pick up your badge. Shortly after purchasing your ticket, you’ll get an email with the subject “Your Nan Desu Kan Tickets”. There’s a link in that email that will go to a web page showing your QR code. You must bring that ticket (printed or on your phone) to Badge Pickup to get your badge.
What Kinds of Payment do you take?
We take Credit Cards and Paypal. Credit Card payments are processed through Paypal online, but do not require a Paypal account to complete.
Who needs a badge? What about children?
Anyone six years old or older must have a badge to attend NDK or be on hotel grounds (including outside). Children five and under may attend with an adult who has a badge.
Do I still need a badge if I don't plan to attend any events at NDK?
Yes. If you are on the con floor, you need a badge. As a Non-Profit organization we rent the space for NDK’s paying attendees. We will ask people who do not have badges to leave the convention floor- no exceptions.
I purchased tickets but won't arrive until after Badge Pickup closes. Can I still get my badge?
Yes. Attendees may pick up their badges from Operations during the hours that Badge Pickup is closed.
What do I need to pick up my badge?
In order to pick up your badge, we require the ticket QR code.
Can I pick up the badge for my friend, family member, or child?
Yes. You must have their ticket with QR code AND a signed letter from them explicitly authorizing you to pick up their badge along with photo ID for yourself.
Can I buy a ticket during the event for my friend?
Yes, you can buy multiple tickets for friends or family.
Can I buy a badge for a different day? For example, can I come in Friday to buy a Saturday badge?
Yes. You can purchase any Single Day badges online before even coming to the convention by visiting our “Badges” page.
I lost my badge! Help!
First- check in with Ops to see if your lost badge has been turned in. You will need your ID to claim it.
If it hasn’t been turned in, we’ll replace your lost badge one time for a $10 fee.
I pre-purchased but now can't make it to NDK. Can I get a refund?
Sorry, no. Please see our Refund Policy for more details.
I pre-purchased but now can't make it to NDK. Can I transfer my badge to someone else?
Absolutely. Just email us at least four weeks before the convention with your information and the information of the person who’s taking your place. If you don’t find out in time to let us know before NDK, just send your friend with a copy of your photo ID and a signed letter letting us know you want them to have your badge and we’ll let them pick it up.
* Please note that you may transfer your badge to another name only once.
My friend or family member pre-purchased but couldn't make it to NDK and I'd like to get their badge for them. Can I?
Yes, just get their ticket with the QR code, and a note from them authorizing you to pick up their badge as described above.
When and how can I pre-purchase for next year?
You can pre-purchase online for next year starting the week after this year’s convention.